Welcome to Flo Quarterback where we’re committed to delivering high-quality products and reliable service. Please review our Shipping & Returns Policy carefully before placing your order. By shopping with us, you agree to the terms below.

​

1. General Information

​

Access to and use of our website and the products and services available through it (collectively, the “Services”) are subject to our Terms of Service and this Shipping & Returns Policy.
Flo Quarterback reserves the right to update or modify these terms at any time without prior notice. We recommend checking this page regularly for any updates.

​

2. Order Processing & Shipping Times

​

All orders are processed as quickly as possible. Dispatch times may vary based on product availability, order volume, and your delivery destination.

While we do our best to ship within the stated time frames, please note that external factors such as postal delays, customs checks, or unforeseen events (e.g., weather or strikes) may occasionally affect delivery.

Estimated delivery times will be provided at checkout, along with any applicable shipping charges.

​

3. Shipping Responsibility & Risk

​

Flo Quarterback ensures that your order is packaged carefully and shipped securely. We bear the risk and responsibility for your order until it is delivered and signed for at your specified address.

Once your delivery has been signed for, ownership and risk transfer to you, the customer.
If your order arrives damaged, incomplete, or incorrect, please contact us immediately at support@floquarterback.com before signing or within 24 hours of receipt.

​

4. International Shipping 

​

We proudly serve customers worldwide. Please note that international shipments may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are not included in the purchase price or shipping cost and are the customer’s responsibility.

Customs processing times vary by country and may delay delivery beyond our estimated time frames.

​

5. Address Accuracy 

​

To avoid delays, please double-check your shipping details before completing your order.
Flo Quarterback is not responsible for lost or delayed packages resulting from incorrect or incomplete shipping information provided by the customer.

​

6. Order Tracking

​

Once your order has shipped, you’ll receive a confirmation email with your tracking number.
You can track your shipment directly through the courier’s website for real-time delivery updates.

​

7. Lost or Delayed Deliveries

​

If your package has not arrived within the expected delivery window, please contact our customer service team at support@floqb.co.uk with your order number.

 

We’ll promptly investigate the issue with our shipping partners and help ensure your order reaches you as soon as possible.

​

8. Return Eligibility 

​

We want you to love your purchase from Flo Quarterback. If you are not completely satisfied, you may request a return within 7 days of receiving your order, provided that:

• The request is made no later than 14 days from the shipping date;

• The item is unused, unwashed, and in its original packaging with all tags attached;

• The product is not a final sale, custom, or personalised item.

 

9. How to Start a Return 

​

To initiate a return, please email support@floqbhat.com with:

• Your order number,

• The item(s) you wish to return, and

• A brief explanation of the reason for the return.

 

Once approved, you’ll receive return instructions, including the return shipping address and any applicable labels.

 

Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

​

10. Refunds

​

After we receive and inspect your return, you’ll be notified via email.
If approved, a refund will be issued to your original payment method within 5–10 business days (depending on your bank or payment provider).

​

11. Exchanges 

​

If you’d like to exchange an item, please contact our support team within the 7-day window.
Exchanges are processed once the original item is returned and inspected. If the requested item is unavailable, a refund will be issued instead.

​

12. Non Returnable Items

​

For hygiene or custom reasons, the following items cannot be returned or exchanged:

• Personalized or made-to-order products

• Gift cards

• Sale or clearance items (unless damaged or defective)

 

13. Contact Us

​

Our team is here to help with any shipping or returns questions.
📧 Email: support@floqb.co.uk
🕒 Hours: Monday – Friday, 9 AM – 5 PM (EST)

​

14. Policy Updates

​

Flo Quarterback reserves the right to amend or update this Shipping & Returns Policy at any time without prior notice. All changes take effect immediately upon posting to our website.